If for any reason you are unsatisfied with your order, you may return it!
Below you will find out how.
REQUIREMENTS FOR A VALID RETURN
1. It is within seven (7) days from the delivery date.
2. The item is in NEW condition. Clothing items must be unworn.
3. The item is in its ORIGINAL packaging, with all accessories intact (including warranty cards, manuals, certificates of authenticity, tags, etc.). Clothing items must have their original tags. Branded electronics and media items (Books, Software, DVDs, Video games) must be unopened with seals intact.
4. If the item came with a free promotional item, then the promotional item must also be returned.
5. It is not a part of the list of exceptions (see below).
6. It is accompanied with a complete RETURN FORM.
Note: All return items that are not accompanied by a completed paper copy of our return form will be automatically declined and sent back.
Download new form here.
HOW TO RETURN
1. Contact Poranbazar Customer Service team to arrange a Poranbazar pick-up.
Please state your order number, the item(s) you would like to return, the reason (see below) and your preference in regards to replacement, voucher refund.
2. Poranbazar will arrange for retrieval or, in case we do not serve your area directly, we will give you the necessary details to send the item back to us.
The shipping cost will be reimbursed in case your return is valid.
3. Upon arrival in our warehouse, we will conduct a quality check of the item. If a return is invalid then we will notify you and send the item(s) back to you.
4. After this check, we will proceed with the refund.
Note: We cannot accept returns for defective items after 7 days since delivery.
Should you detect any defect with the product and the time frame for returns has elapsed, please contact the manufacturer directly to handle any warranty issues.
You can still of course contact us to help you find the right service center.
REASONS FOR RETURN
When selecting the reason for return on the Return form, please be guided by the following table:
ITEMS THAT CANNOT BE RETURNED
We will not accept returns for any of the following product types:
Skincare & Cosmetics & Perfumes
Personal hygiene items such as earrings, wigs and combs
Consumables such as cigars and beverages
1. The refund will be processed after we have a completed evaluating your return.
2. In order to make the process as fast as possible, we will refund you via a voucher that can be used only on Poranbazar. This voucher is valid for one year.
Please allow for 14 days for replacements or refunds counting from the date of retrieval or sending through (courier) before contacting us.